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Workplace occupancy monitoring is the process of measuring how people use space in commercial real estate (CRE) — who is where, when, and for how long. For CRE owners and facility managers in the UAE, actionable occupancy data helps reduce costs, improve employee experience, and support health and safety requirements. This article gives seven practical steps tailored to UAE facilities to plan, deploy, and scale occupancy monitoring responsibly and effectively.
Why occupancy monitoring matters for UAE CRE
- Optimize space utilization: identify underused areas and right-size leases or refit space for higher value.
- Improve operational efficiency: align cleaning, energy, and security schedules with real usage.
- Support employee experience: provide reliable desk and room availability and better workplace design.
- Ensure compliance and safety: manage crowding limits and contact tracing requirements when necessary.
Definitions
- CRE — Commercial Real Estate: offices, retail, industrial, and mixed-use properties.
- Occupancy monitoring — technology and processes to count, locate, or infer people in spaces over time.
1. Define clear objectives and KPIs before you deploy
Start by converting business goals into measurable objectives. Common objectives include reducing real estate costs, improving desk utilization, optimizing cleaning schedules, or supporting retail conversion analysis.
Recommended KPIs
- Peak occupancy and average occupancy rate (per floor/zone)
- Space utilization percentage (desks/rooms used vs available)
- Dwell time and repeat visits (retail or amenity zones)
- Accuracy (counts vs ground truth) and data freshness (latency)
Document success criteria and acceptable accuracy thresholds before choosing technology or vendors.
2. Map spaces and align stakeholders
Create a detailed inventory of the buildings and spaces you plan to monitor. Include floor plans, room types (open office, meeting rooms, retail aisles), and expected occupancy patterns.
Engage stakeholders early
- Facility management and operations
- IT and network/security teams
- HR and workplace experience leads
- Legal and compliance
- Property leasing and commercial teams
Early stakeholder alignment prevents scope creep, clarifies data ownership, and speeds deployment approvals.