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Why office space utilisation matters now
Efficient office space utilisation directly reduces real estate costs, improves employee experience, and supports sustainability goals. Post-pandemic workplace models β hybrid schedules, hot desking, and activity-based work β make it essential to measure how space is actually used, not how it's planned on paper. Organisations that translate utilisation data into policy and design decisions report higher satisfaction and measurable cost savings.
Key business benefits
- Lower occupancy-driven real estate spend.
- Better allocation of collaboration vs. focus spaces.
- Data-driven hybrid work policies that reduce desk churn.
- Improved energy efficiency and ESG reporting.
Core metrics: what to measure and why
Use clear, comparable metrics to evaluate utilisation and guide actions.
Primary metrics
- Occupancy rate (people present / total capacity).
- Peak vs. average utilisation (difference shows variability).
- Desk/room booking vs. actual use (no-shows reveal inefficiency).
- Dwell time per zone (average minutes/hours people spend).
- Utilisation by function (focus, meeting, collaboration).
How to interpret them
- High peak but low average: underused space except for a few busy times β consider flexible booking or repurposing.
- Low booking but high ad-hoc occupancy: employees prefer informal spaces β design more touchdown areas.
- High no-show rates for meeting rooms: enforce simple cancellation policies and integrate real-time sensors.
Measurement methods and data sources
Combine complementary data sources for robust office space utilisation insights.
Passive sensor options
- Thermal, camera-free sensors (privacy-preserving people sensing) detect presence and motion reliably.
- PIR and CO2 sensors for zone-level trends.
- Badge and Wi-Fi connection logs show movement patterns (but can be incomplete).
Active systems
- Desk and room booking software provides intent data (who booked what).
- Surveys and workplace experience apps capture qualitative feedback.
Best practice
Cross-validate booking logs with anonymised sensor data to find gaps between intent and reality. For privacy-first deployments, prefer thermal camera-free sensors that detect presence without identifying individuals β a key advantage for compliance and employee trust.