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What is employee churn and why space matters
Employee churn (turnover) is the rate at which employees leave an organization over a period of time. High churn increases recruiting and onboarding costs, reduces institutional knowledge, and damages team morale.
Workspace design and operational decisions shape daily experiences: the ability to find a quiet desk, the reliability of meeting rooms, thermal comfort, and perceived fairness in hybrid work arrangements all influence whether employees feel supported and productive. Poorly planned space can transform friction into a reason to quit.
How bad workspace planning drives churn
- Overcrowding and underutilization: Overcrowded days and empty offices create unpredictability and a perception that the workplace is mismanaged. Conversely, underused real estate wastes resources and signals lack of investment in employee needs.
- Poor hybrid-work support: When in-office and remote policies aren’t aligned with available space — for example, insufficient desks on popular in-office days — employees face stress and scheduling conflicts that hinder work-life balance.
- Meeting friction and technology failures: Inconsistent meeting-room availability, unclear booking status, and frequent AV or HVAC issues reduce meeting productivity and waste employees’ time.
- Thermal and environmental discomfort: Temperature, airflow, and noise levels directly affect cognitive performance. Recurrent discomfort can erode goodwill and increase the desire to find a more humane workplace.
- Lack of privacy and trust: Monitoring systems that feel invasive erode trust. Employees who worry about surveillance report reduced engagement and are likelier to leave.
- Health, safety, and cleanliness concerns: Poorly scheduled cleaning or inaccurate occupancy counts undermine safety and hygiene, which became especially salient during public-health crises.
Each of these problems increases friction in the employee experience. Over time, small daily frictions accumulate and make retention more difficult.
The missing ingredient: accurate, privacy-conscious space data
Good space planning depends on reliable, timely data about how people actually use the office. Traditional methods fall short.
- Manual surveys are infrequent and biased.
- Badge swipes and Wi‑Fi logs miss visitors, transient use, and informal collaboration.
- Camera-based systems raise privacy concerns and regulatory hurdles.
Organizations need continuous, anonymized insight into occupancy patterns, movement flows, and space utilization without compromising privacy.