Care: Decommissioning

1. Scope and Governance

This Statement of Work ("SOW") applies exclusively when Care : Decommissioning services are included in the corresponding Order Form. If the Order Form does not include installation services, this SOW is not applicable.

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This SOW is governed by the Order Form and the Agreement (available at Terms and Conditions) of Butlr Technologies, Inc.. The Agreement covers warranty, client responsibilities, service exclusions, and other legal provisions. In the event of a conflict between this SOW and the Agreement, the Agreement shall take precedence, unless explicitly stated otherwise in the Order Form.

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2. Service Scheduling

• Scheduling: Servicing must be scheduled at least 14 days in advance to ensure resource availability.
• Service Window: Services will be conducted during standard business hours (Monday-Friday, 8:00 AM to 8:00 PM local time), unless otherwise agreed.

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3. Project Goals and Objectives

3.1 Goals

• Safely remove all designated Company equipment from the Customers site as specified in the Sales Order.
• Prepare the removed equipment for return shipping to the Company or proper disposal.

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3.2 Objectives

• Complete equipment removal without damage to the Customers property beyond mounting points.
• Handle and package removed equipment for shipment or disposal.
• Document the decommissioning process for Customers confirmation.

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4. Scope of Work

4.1 Overview

The Company will:

• Remove all designated Company equipment from the Customer’s  site.
• Package equipment for return shipment to The Company or proper disposal.
• Provide documentation of the decommissioning process.

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4.2 Out-of-Scope

Tasks not included in this service include:

• Wall patching, painting, or cosmetic repairs.
• Structural repairs to mounting areas or other adjustments.
• Recycling or disposal managed by the Customer.

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4.3 Changes in Scope

• Any changes to the agreed-upon scope of work must be documented in a change order mutually signed by both parties (each, a “Change Order”).
• Change Orders must specify:some text
  • The revised scope of work.
  • Adjustments to pricing, timeline, or other terms.

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4.4 Service Exclusions

Unless explicitly stated in the applicable SOW or Order Form, Company does not provide:

• Network configuration, including firewall or security setup.
• Wall patching, painting, or cosmetic repairs post-equipment removal.
• Repairs or servicing for equipment not supplied by the Company.
• Environmental or structural modifications to accommodate equipment.
• Electrical work, including high or low voltage wiring. The Customer is responsible for ensuring electrical readiness and compliance with applicable regulations.

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5. Responsibilities

5.1 Company Responsibilities

• Safely remove all specified equipment.
• Prepare and ship equipment back to the Company or dispose of it in accordance with the agreement.

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5.2 Customer Responsibilities

Professional Services are conditioned upon Customer 

• Ensuring uninterrupted site access and availability of utilities (e.g., power, internet).
• Confirming site readiness, including identification of power locations for Hives.
• Facilitating movement of furniture or equipment as necessary for installation.
• Providing a dedicated workspace for the Company to stage equipment, store tools, and perform preparatory tasks.
• Coordinating any required site access including but not limited to providing any training required for site access, or arranging security escorts.
• Coordinating Room Access:some text
  • Provide a clear, detailed schedule with room availability allocated in minimum 45-minute blocks per room.
  • Submit the schedule to Company at least 5 business days before the service date.
  • Installations are generally conducted over a 4-day work week to accommodate the team’s travel schedule, allowing one day each for arrival and departure.
  • Allow for on-site preparation time at the start of the project to receive and stage hardware before beginning installations.
  • Example daily schedule (8 rooms/day):

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• Ensuring Readiness:some text
  • Rooms must be accessible and prepared for installation (e.g., unlocked and clear of obstructions).
  • Movement of furniture or equipment must be coordinated prior to the installation date.
• Providing Utilities:some text
  • Ensure access to power outlets for Hives and Wi-Fi for connectivity.

Compliance with Schedule

• A failure to satisfy the requirement set forth in Section 5.2,including scheduled access and readiness requirements, may result in additional charges or rescheduling fees.

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By adhering to these responsibilities, the Customer ensures efficient service delivery and minimizes disruptions to facility operations and resident activities.

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6. Risk Management

6.1 Identified Risks

• Delays in Site Readiness: Potential for delays if the site is not ready for installation as scheduled.
• Access Restrictions: Delays caused by limited or restricted access to the site.

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6.2 Mitigation Strategies

• Pre-Service Checks: Confirm site readiness and access before the scheduled service.
• Proactive Communication: Maintain regular updates with the Customer on site requirements and preparations.

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7. Work Breakdown Structure (WBS)

7.1 Preparation Phase

• Confirm site access and Customer readiness.
• Gather necessary tools and packing materials.

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7.2 Decommissioning Phase

• Remove designated sensors and hardware.
• Pack and prepare equipment for return shipment or disposal.

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7.3 Post-Service Phase

• Provide disposal or shipping instructions.

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8. Schedule Constraints

• Professional Services are generally conducted over a 4-day work week to accommodate the team’s travel schedule, allowing one day for arrival and departure.
• Any schedule changes or delays caused by the Customer (e.g., room access issues) may result in adjusted timelines and additional charges.

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9. Pricing and Payment Terms

• Pricing for Professional Services is based on the scope of work outlined in the Order Form. It is assumed that the Company will have unfettered access to the site during normal business hours to complete the professional services. Delays or rescheduling due to access issues may result in additional charges. 

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• Payment terms are governed by the Agreement.

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