Workplace: Remote Installation

1. Scope and Governance

This Statement of Work ("SOW") applies exclusively when Workplace : Remote installation services are included in the corresponding Order Form. If the Order Form does not include installation services, this SOW is not applicable.

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This SOW is governed by the Order Form and the Agreement (available at Terms and Conditions) of Butlr Technologies, Inc.. The Agreement covers warranty, client responsibilities, service exclusions, and other legal provisions. In the event of a conflict between this SOW and the Agreement, the Agreement shall take precedence, unless explicitly stated otherwise in the Order Form.

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2. Remote Configuration Scheduling

• Customers must schedule services at least 14 days in advance to ensure resource availability.
• Remote configuration will be conducted during standard business hours (Monday-Friday, 8:00 AM to 8:00 PM local time), unless otherwise agreed upon in the Order Form. 

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3. Project Goals and Objectives

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3.1 Goals

• Provide remote technical support to the Customer to facilitate the setup, configuration, and calibration of the occupancy detection system, as outlined in the Order Form.

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3.2 Objectives

• Provide remote configuration within the scheduled timeframe.
• Provide clear instructions and support for on-site device setup and pairing.
• Verify connectivity between devices and confirm basic operational functionality.

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4. Scope of Work

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4.1 Overview

The Company will remotely provide assistance to guide the Customer through the setup and configuration of the Company’s system. This includes:

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• Remote Guidance: Providing step-by-step instructions and real-time support via remote access or video conferencing.
• Troubleshooting: Assisting the Customer in diagnosing and resolving technical issues that may arise during the setup process.
• Configuration Assistance: Guiding the Customer through the initial configuration of the system, including device pairing, network settings, and basic system settings.

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4.2 Out-of-Scope

Tasks not included in this service exclusions include:

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• Physical on-site installation of hardware.
• Device mounting or pairing on-site.
• Connecting hardware components for wireless connectivity.
• Network or firewall configurations.
• Structural modifications or adjustments.

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4.3 Changes in Scope

• Any changes to the agreed-upon scope of work must be documented in a change order mutually signed by both parties (each, a “Change Order”).
• Change Orders must specify:some text
  • The revised scope of work.
  • Adjustments to pricing, timeline, or other terms.

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4.4 Service Exclusions

Unless explicitly stated in the applicable SOW or Order Form, Company does not provide:

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• Network configuration, including firewall or security setup.
• Wall patching, painting, or cosmetic repairs post-equipment removal.
• Repairs or servicing for equipment not supplied by Company.
• Environmental or structural modifications to accommodate equipment.
• Electrical work, including high or low voltage wiring. Customer is responsible for ensuring electrical readiness and compliance with applicable regulations.

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5. Responsibilities

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5.1 Company Responsibilities

• Provide remote guidance and documentation.
• Address technical questions during the configuration process.
• Verify system operability through remote checks.

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5.2 Customer Responsibilities

Professional Services are conditioned upon Customer 

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• Ensure the site is prepared for remote configuration.
• Perform device mounting, pairing, and setup as instructed.
• Ensure stable power and network connectivity during the configuration session.

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6. Risk Management

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6.1 Identified Risks

• Incomplete On-Site Setup: Risk of the Client not completing device pairing or mounting as instructed.
• Connectivity Issues: Challenges related to the network or connectivity, or power impacting remote configuration.
• Customer Availability: Delays due to unavailability of the Customer during scheduled sessions.

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6.2 Mitigation Strategies

• Share preparation checklists with the Customer before configuration.
• Maintain proactive communication to confirm the availability of necessary resources.
• Provide detailed documentation in advance to facilitate smoother remote setup.

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7. Work Breakdown Structure (WBS)

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7.1 Preparation Phase

• Confirm site readiness and share configuration guides with the Customer.

7.2 Remote Configuration Phase

• Guide initial setup and device pairing.
• Verify connectivity and system operation.

7.3 Post-Configuration Phase

• Conduct final system checks and documentation.
• Review the configuration with the Customer and provide additional guidance if needed.

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8. Pricing and Payment Terms

• Pricing for Remote Technical Assistance is based on a fixed fee as outlined in the Order Form, which covers the duration of support specified in the same document.
• Payment terms are governed by the Agreement.

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